Direct negotiation is the most efficient process for resolving business disputes.
When direct negotiation stalls, a neutral third party can play a useful role in facilitating agreement on a process aimed at resolution.
Because the neutral person does not represent either party, he or she has no power over the substance. This is a strength. It enables the neutral person to focus the disputants' attention on the process best suited to their needs.
Thus the introduction of a neutral facilitator helps to draw a clear distinction between the negotiations over:
(a) what process should be chosen as most likely to resolve the dispute; and
(b) the substantive outcome to the dispute.