Direct negotiation is the most efficient process for resolving business disputes.
When direct negotiation stalls, a neutral third party can play a useful role in facilitating agreement on a process aimed at resolution.

Because the neutral person does not represent either party, he or she has no power over the substance. This is a strength. It enables the neutral person to focus the disputants' attention on the process best suited to their needs.

Thus the introduction of a neutral facilitator helps to draw a clear distinction between the negotiations over:

(a) what process should be chosen as most likely to resolve the dispute; and

(b) the substantive outcome to the dispute.

For the role of a neutral facilitator in choosing a dispute resolution process, click here.
For the role of a neutral person within those processes, click here.

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